Frequently Asked Questions

We're at 493 Mt Alexander Rd, Moonee Ponds VIC 3039, a short walk from Moonee Ponds Station.

• Location and directions

Yes. Our main clinic is in Moonee Ponds. Our cosmetic aesthetic consultations are also available on set days at SOUL IV, Ground Floor, 420 Spencer Street, Melbourne. Please contact us to check which days we are there.

We're open Wednesday and Thursday from 10am to 8pm, and Friday and Saturday from 10am to 4pm. We're closed Sunday, Monday and Tuesday.

There is free 2 hour parking on Mt Alexander Road and the surrounding streets. Tram route 59 runs along Mt Alexander Road, with stops a 3 to 5 minute walk from the clinic. Moonee Ponds Station on the Craigieburn line is also a few minutes away.

Call us on 0423 328 700, email info@eliixa.com.au or send us a message on Instagram at @eliixa_aesthetics.

ELIIXA was founded by Mal, a cosmetic nurse with more than 15 years' experience, together with our co-founder Dee, a dermal clinician. Our wider team is made up of nurses, doctors and dermal clinicians.

• Meet the team

Our skin and laser treatments are performed by our nurses and dermal clinicians. Cosmetic aesthetic consultations are with one of our registered health practitioners.

Yes. Men are welcome across our laser hair removal, skin treatments and cosmetic aesthetics. Laser hair removal for men has its own price guide.

• Laser hair removal for men

Some treatments may be suitable for clients under 18, where our practitioner considers the treatment appropriate and a parent or guardian gives consent. We may ask a parent or guardian to come to the consultation or appointment. Some cosmetic aesthetic treatments may not be available to clients under 18, even with a parent's consent. Please contact us before booking for anyone under 18.

Please bring your gift card if you're using one. It also helps us to know which skincare products and active ingredients you're using now, so we can look at your current routine and make recommendations for your skin and the treatment you're having. Please tell us about any medicines, allergies or skin conditions too.

Avoid too much sun or heat in the days before your appointment, and follow any preparation steps we give you when you book. Each treatment has its own preparation, which we will explain to you.

• Pre and post care

Keep the treated area clean and protected, use a high SPF sunscreen every day, and avoid harsh or active skincare until we tell you it's fine to start again. We'll give you aftercare advice for your specific treatment.

It depends on the treatment. HydraFacial and LED usually involve little downtime, while skin needling may need a few days to settle. We'll explain what to expect before you book.

We don't offer laser hair removal during pregnancy or while breastfeeding. Not every treatment is suitable during pregnancy or breastfeeding, so please contact us before you book and we'll check whether the treatment you're interested in is suitable for you. We also suggest checking with your own doctor.

The laser targets the pigment in the hair follicle to reduce regrowth. Because hair grows in cycles, a course of treatments is usually needed.

Laser hair removal gives long-lasting hair reduction, not permanent removal. You can expect a gradual decrease in the amount and thickness of hair over a course of treatments, and some people need occasional maintenance sessions. Results vary from person to person.

It depends on you and the area being treated. As a guide, a Brazilian takes about 15 minutes and a full body session about 1.5 hours. The number of sessions you need depends on the area, your hair growth and how your hair responds, and treatments are usually spaced a few weeks apart. We'll recommend a plan for you at your consultation.

Most people describe it as a warm, tingling feeling, and the laser has cooling to help keep you comfortable. How it feels varies by area and person, and we'll talk you through what to expect first.

Our laser can be used on all skin types, after an individual assessment and with settings chosen for you. Laser works by targeting the pigment in the hair, so it doesn't work well on grey, blonde, red or very light, fine hair, as there may not be enough pigment for the laser to target. We'll check your skin and hair at your consultation.

Most areas of the face and body, including the lip, chin, underarms, arms, legs, bikini area, back and chest. For men we also treat areas like the shoulders, neckline and beard shaping.

From our price guide, single sessions for women start from $25 (lip or chin) and for men from $15 (mid brow). A full body session (unlimited areas) is $299. All prices are confirmed at your appointment, and course pricing (6 or 10 sessions) is discussed at your consultation. You can also buy single sessions or 6 and 10 session packs online, then book your appointments.

• Laser hair removal for women
• Laser hair removal for men

For two weeks before, avoid the sun and tanning beds. For four weeks before, don't wax, pluck or use hair removal creams. Shave the area 24 hours before, and come with clean skin, with no lotion or deodorant on the area. Stop retinoid creams, glycolic acids and vitamin C products two days before your treatment. Tell us if you take any prescription medicines or have had cold sores, as we may need to adjust your plan.

Some redness and swelling is normal and usually settles within a few hours. A cool pack or aloe vera gel can help. Use SPF 30+ on treated areas, and avoid hot showers, saunas and hard exercise for 24 to 48 hours. Shaving between sessions is fine, but please don't wax or pluck.

We use a medical laser designed for hair reduction. Your clinician can tell you more about it at your consultation.

It's a micro-needling treatment, also called collagen induction therapy. Very fine needles make tiny controlled punctures in the skin, which starts the skin's natural healing response. It starts from $299 for 60 minutes, confirmed at your appointment. A skin consultation is needed before your first skin needling treatment.

Secret RF Skin Needling combines micro-needling with radiofrequency (RF) energy delivered into the deeper layers of the skin, where it is designed to stimulate the skin's own collagen production. Clients often choose it when they're concerned about skin texture, firmness and overall skin quality. It starts from $649 for 60 minutes, confirmed at your appointment.

Clients often choose skin needling for concerns about skin texture, the look of scarring, fine lines and pores. Your clinician will tell you at your consultation whether it suits your skin.

We apply a numbing cream before Dermapen treatment to reduce discomfort, and we have a stronger numbing option for sensitive skin.

Expect redness and some bruising for 3 to 5 days, and your skin may peel (please don't pick it). Avoid the sun for two weeks, avoid exfoliating products for five days, avoid hard exercise for seven days, and put nothing on your face for up to 12 hours unless we tell you otherwise.

It's a non-invasive laser treatment that sends short light pulses into the skin to support collagen. Clients often choose it when they're concerned about the look of pigmentation, sun damage, age spots, skin tone and texture.

It starts from $229 for a full face, with face and neck, and face, neck and décolletage options too. Prices are confirmed at your appointment. It takes about 30 to 45 minutes.

Avoid the sun and tanning products for 2 to 4 weeks, and don't pluck, wax or bleach facial hair for two weeks before. Some prescription acne and skin medicines need to be stopped six months before treatment, so tell us about everything you use. Please reschedule if you have any open wounds.

Downtime is usually minimal. Some slight redness is normal; please contact us if it lasts longer than seven days. We'll recommend products to use afterwards. Avoid touching the treated area, and pat your skin dry after showering rather than rubbing.